The client needed an AI solution that would
simulate human conversation by using key pre-calculated phrases based on
auditory or text-based signals for communication with group followers.
SOLUTION
The solving required specific features that were not available through the use of a simple bot-builder. Our customer asked for two functions that needed
to be integrated and work together: external communication with predetermined
leads and moderation of a Telegram group. Initially, the bot engaged leads to enter the
main Telegram group. External communication was implemented by sending
pre-written messages to the leads database, answering leads’ questions, and
inviting them to join the main group. In the second stage, once the users accepted
the invite and joined the main group, the bot monitored the group activities.
It welcomed new followers, responded to messages and kept order in the group.
In the event of any violations of the group rules such as spamming, the bot
issued a warning message or removed the user from the group in case the
violation continues. Additionally, the bot was capable of sending private
messages to either all group participants or to selected members.
RESULTS & ADVANTAGES
The AI-Based
Chatbot Service provided our client with a powerful tool to automate essential workflows. By automating external communication, and group
moderation, the client saved valuable time and resources.
The chatbot's capabilities
enhanced engagement, improved group dynamics, and ensured adherence to group
rules, ultimately delivering a seamless and user-friendly communication
experience.
